FAQs

  • Can I add something to my order?
  • Can I cancel my order?
  • Can I amend my address?
  • Can I combine my orders?

 

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.

 

  • Which carrier will you send my order on and how much is it?

 

 When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number.

 

  • Where is my order?

 

When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number.

 

  • This is a gift, what is the outer packaging like?

 

 All orders are lovingly packaged in our branded box. We dispatch orders in a discreet outer bag with only an address label visible.

 

  • Will I have to pay import duties?

 

You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.

 

  • I have sent my return but have not heard anything?

 

Returns take a full 14 business days to be processed, and you will be emailed once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.

 

 

  • I’ve received a faulty or incorrect item?

 

If in the unlikely event that an item you have received is incorrect or faulty, we recommend you return the item at your earliest convenience, using the pre-paid returns labels and include a note requesting a replacement or the correct item. Please be assured you do not need to contact us before returning the item/s.

 

 

  • Can I exchange my order for a different style?

 

We are only able to offer size exchanges. If you wish to purchase an alternative style, then please return your purchase for a refund and place a new order on our website.

 

  • What size am I at Viva Voluptuous?

 

 Please view our online sizing guide which helps to determine the equivalent of your size.

 

 

  • Can I speak with someone at Viva Voluptuous?

 

Viva Voluptuous head office can be contacted on 01980 862350 or you can send us a message here

 

 

 

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